Ayara Hilltops Boutique Resort & Spa - FAQ

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Introduction

Q: How far is the resort from the airport?

A: It is a 30-minute drive from Phuket International Airport to the resort. It is the only airport on the island.

Q: Can you arrange transfers to and from the airport?

A: Yes. We can assist you to arrange for local private transfers from a 3rd party vendor in a car that can seat up to two guests or in a minibus, for up to six guests.  To book this transfer arrangement, please send an email to rsvn@ayarahilltops.com at least 48 hours prior to day of check-in with your full flight details. 

Q: Where is Ayara Hilltops located in Phuket?

A: Ayara Hilltops Boutique Resort & Spa is situated on Surin Hill in the coastal town of Surin Beach at the northwestern part of Phuket Island, Thailand. Click here to view a GOOGLE map on our LOCATION page.

Q: Do you have a spa?

A: Yes. Spa Sereniti is located in the main building on the ground level and opens daily from 11:30 a.m. to 8 p.m. With advance booking, we also offer an in-suite spa treatment menu. Click here to view.

Q: Do you have a gym?

A: Yes. The gym is located next to the Spa in the main building on the ground level.  It is opened daily from 8 a.m to 8 p.m.  (The use of the gym before and after hours of operation is possible upon request with 24-hr advance notice.)

Q: Do you have a restaurant?

A: Yes. The two-storey Spice Poolside Restaurant in the main building is open daily for breakfast buffet, lunch and dinner.

Q: Do you have a bar or live entertainment?

A: Yes. The Spice Poolside Bar is open daily from 10 a.m. to 10 p.m. Live entertainment is offered occasionally and our program offerings can be found in your welcome kit upon check-in.

Q: Do you have a swimming pool, sun beds and umbrellas?

A: Yes. The resort swimming pool is opened daily from 7 a.m. to 8 p.m. with complimentary sun beds and umbrellas at the poolside deck for guest use.

Q: How large is the resort property?

The resort property comprises of 48 individual suites located in 23 villas designed in a contemporary Thai architectural style. Together these villa units, landscaped gardens with its waterfalls, lotus ponds, wooden bridges and paths and the resort’s main building cover approximately 4 acres of land.

Q: The property appears large, how do we get around?

A: We provide a complimentary transport service on the Ayara Hilltops ‘Songthaew’, a Phuket-style transport buggy. Guest may call for a pick up at the designated “SALA” station closest to their suite to get around the resort or even to Surin Beach. Otherwise, a Songthaew is always on stand-by at the main reception hall with our duty Resort Hosts and Porters at the Front Desk.

Q: Which beaches are close to the resort?

A: The closest beach within walking distance is Surin Beach, it has the same name as the town. It is a white sandy beach lapped by the tides of the Andaman Sea. Other beaches within easy reach by road are Laem Singh, Pan Sea and Bang Tao.

Q: How far is Surin Beach from the resort and how do we get there?

A: From the resort’s main entrance, Surin Beach is a five to six minute leisurely stroll on a pedestrian path across the road, which brings you to the water’s edge of sandy Surin Beach.  When the Ayara Hilltops ‘Songthaew’, a Phuket-style transport buggy used at the resort is free, Resort Guest may request a complimentary one-way ride to Surin Beach between 11 a.m to 6 p.m..  When ready to return at their convenience, guests to make their way on foot or hitch a ride with our buggy if they see one.  The Ayara Hilltops 'Songthaew' buggy is not available for scheduled pick-up from Surin Beach back to the Resort.

Q: How far is Patong and Phuket Town from the resort and how do we get there?

A:. One way to Patong takes about 20 minutes by road.  Phuket Town is approximately 30 minutes away.  A private car or minivan rental can be arranged. Guests may book at the transport service desk at the resort upon arrival. Fees apply. Please do not hesitate to contact us directly if you have special needs for pre arranged transportation during your stay. We will be happy to assist.

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