Janet + Stuart B.,
- We had a wonderful stay at your resort everyone was so very helpful and we would like to thank you all.
"....look forward to coming back...."
- Our first time to Thailand. Ayara have been fantastic. We look forward to coming back. Thank you.
"....beautiful and peaceful...."
Alain & Christine B.,
- Staff very friendly and polite.
- Very nice and comfortable.
- A little paradise!
- Everything fresh and excellent!
- It was a wonderful vacation week. Everything was perfect. The hotel staff is friendly, nice and the resort is beautiful and peaceful. Exactly what we needed! Thank you.
"....definitely recommend to others...."
- Fantastic place, had a truly wonderful holiday and you have staff that were always willing to please and help, will most definitely recommend to others.
- Excellent customer service! Needs seen to and done without asking. Truly an amazing holiday. Attitude of staff is excellent, always willing to go the extra mile to ensure guest satisfaction.
"....staff and facilities excellent...."
- We had a fantastic time & found all staff & facilities excellent.
- We will definitely recommend staying here to family & friends.
"....we keep coming back...."
Alana & Luke O.,
- Excellent, felt very welcome.
- Beautiful suite, all kept very clean.
- Overall very good. Some food at the Thai Night Buffet had been sitting too long so was hard and dry.
- All employees have been very friendly and welcoming.
- This was our 3rd stay here, and we keep coming back.
- I noted there was now a mattress topper on the bed, very impressed as I mentioned this at last visit.
- I hope this hotel continues to provide the same high level of customer service and room quality. This is what keeps us returning holiday after holiday. Please congratulate all your staff. Thank you.
Greg & Pam G.,
- Excellent service by Poolside staff.
- Thank you all for making our stay so very special. The service is fantastic. The rooms were so clean & comfortable.
- I am not sure how you can improve beyond what you already do, just remember to keep on doing the same every day. Well done to you all.
- Very friendly, happy - we love the staff.
- We had an excellent stay. Staff were great & rooms fantastic.
- We had a great honeymoon. Thank you.
"....always very enjoyable...."
Evan & Ally J.,
- Our third stay here and as always very enjoyable. Thank you.
"....room service was very nice...."
Amanda & Roy M.,
- Excellent staff - warm and friendly.
- Wonderful housekeeping staff. Our only complaint is that the mattress on the bed is very firm.
- Laundry was done fast and well done. Buggy service was awesome – very prompt and took us anywhere along the property – including the beach several times in the one day.
- Very impressed with the food at breakfast and Spice buffet was amazing and the staff are always so attentive and wanting to help. Room service was very quick.
"....most relaxing stay...."
Mike & Wendy D.,
- A most relaxing stay in beautifully kept surroundings. We would have loved to have stayed longer and will return when we can. A special holiday for us!!
"....spa was fantastic...."
- First impressions are important and the check in experience was excellent – Refreshing drink, friendly staff & loved the flower bracelet!.
- The spa was fantastic. Staff were very friendly and we talked for a while. The treatment was amazing. The tea at start and end of treatment with oils burning and smelling great with soft music made it more heavenly.
- Breakfast was always absolute pleasure and great start to a day. Great range of food, excellently presented, fresh and the service was attentive and friendly. The restaurant was also very good.
- Hotel staff were amazing!! Always very friendly and smiled generally. Interested in how my day was or helpful with suggestions. They had wonderful ideas and were always happy to help. They made my stay a pleasure and were exceptional.
- My stay surpassed my expectations and I’m very happy with my decision to stay here.
- I had a wonderful stay at Ayara. Your staff were fantastic and very friendly and helpful. Because it was quiet they remembered me and were very interested in how I spent my day or if the weather was rainy… how I would spend it – they had some great ideas, facilities and amenities were excellent. I would stay here again. Also loved the turn down service and little gifts… pastries, champagne, etc. were all lovely. Thank you for a lovely holiday!
"....warm & welcoming...."
Marcia & Christine,
- Warm & welcoming.
- Staff very warm & welcoming – we have a wonderful stay. Staff remembered us by greeting and anticipating our needs. Thank you to all – including people that turned our bed & providing welcoming flowers etc. Also to the buggy & gardeners etc.
"....very big “Thank You...."
Gogi, Jas & Ravi,
- [Exceptional Employees:] All are great at what they do. Well done Napapach!
- Honestly we cannot fault anyone on anything as we all enjoyed our stay so much. Please could you say a very big “Thank You” to all the staff for making this holiday an enjoyable experience for myself (Gogi), & may 2 sons Jas & Ravi. We definitely look forward to our future visit & if at anytime anyone is to visit London U.K. please email or call. Thank You.
"....great to be welcomed back...."
Liam & Tanya,
- It was great to be welcomed back. The staff were professional but felt like friends.
- [The Suites] Air-conditioning vents need a clean. Not all lights worked with dimmers.
- It was great to have a buggy when we wanted one and the drivers were always friendly.
- We wished we had used the spa treatments more.
- This year we found the food and service was better than the local restaurants.
- [Exceptional Employees:] Everyone from the welcome to the cleaning, the gardening, the bar, the drivers, the restaurant and the spa staff.
- Already have recommended Ayara to my friends.
- Your staff are your biggest asset. It’s so easy to come to Ayara and relax. The people are lovely and the hotel is very comfortable. Ayara is the sort of place you could come to year after year and always feel at home. It’s the sort of place you’d think about when work got too hard but it’s the staff that you’d come back to be with. Thank you. Flower arranging and fruit carving were great.
"....another beautiful, relaxing stay...."
- Excellent, helpful and wonderful staff.
- Another beautiful, relaxing stay at Ayara. Only suggestion to make it better would be to have the option of a mattress topper for the bed. Seems very hard mattress is the norm for Thailand but possibly offering the option would be on added bonus. Otherwise cannot find fault with anything, love it. Well done.
Mrs. Sarah Ann J.,
- Delightful staff.
- [The Suites] I thought a little cramp with extra beds.
- All service is absolutely excellent.
- [Exceptional Employees:] Trainee at poolside, young man who maintained our room.
- The staff here should be well praised; as a family we have never being treated so well. Even at the Hilton in London. This hotel deserves the 5 stars it has. I will be commenting on Trip Advisor. Truly excellent!
"....I will be back...."
Crystal L. F.,
- The resort hostess was incredible. She was kind, informative, and made us feel very welcome.
- The rooms were amazing and the flowers a great touch!
- The spa was extremely relaxing and welcoming. The juice and tea was wonderful.
- The breakfast buffet was one of the finest I’ve ever had. The staff were always happy and smiling!
- Perfection. The staff is absolutely amazing. I couldn’t ask for a better experience.
- Expedia and Trip Advisor guest comments were great! We will definitely pass this along.
- From the moment we walked in to the moment we left, the staff was helpful, kind, patient, and smiling. This has been the best resort I have ever stayed at. Keep up the good work, I will be back.
John & Carolyn N.,
- Absolutely perfect, your staff ensured we had a perfect honeymoon. We will definitely be back.
"....staff were fantastic...."
Brett & Catrice L.,,
- The staff were fantastic very friendly & accommodating!
- Ayara is the most beautiful place we’ve ever stayed.
- All great!
- The most amazing spa I’ve ever been to – very relaxing.
- The food was all great – the best we’ve ever had. Especially the vegetarian pea tortellini.
- All the staff were very nice & friendly.
- Yes, we will absolutely tell all our friends & family about this amazing place. Thank you so much for making our honeymoon so amazing! Definitely the most beautiful place we’ve ever been.
- Thank you to all the staff you are all so friendly, well presented and helpful we have never been treated so well – thanks again.
- P.S. your Sereniti Spa was just amazing the 2 ladies that gave us our massages & facials were fantastic – I will tell everyone about this place.
Kirpal G. & Katy B,
- All staff immediately greeted us, and check in was simple
- Fantastic Room & View.
- All staff were fantastic. Doing a great job!
- Front of house kindly at reception, also pool man, man + lady on breakfast front.
- Your staff are excellent and do an amazing job we had a very relaxed holiday enjoyed every moment. The small touches make all the difference so keep it up. Housekeeping went well behind the scene to make sure the room was as when we arrived.
- Your staff also helped us to arrange delivery from a left item at a previous hotel in Bangkok. Again nothing was too much trouble. Thanks.
"....one of the best hotels...."
Angela & Peter T.,, 22 - 26 Jan ‘10
- Very friendly staff who went to great effort & detail.
- One of the best hotels we have ever stayed in. Perfection!
- Excellent services in all areas. Nothing was too much trouble. Better than any hotel we have seen.
- [Spa Sereniti:] Perfect in every way & very well priced.
- Fantastic food & service. Your staff are the best we have experienced. The seafood BBQ was excellent.
- So helpful, delightful staff, service second to none.
- Suggestion regarding the internet: Establish a WIFI connection in the computer area so guests can access internet using wireless connection rather than having to wait for computers to be free.
- Thank you for a wonderful time at your resort, your staff make the experience extra-special. Wonderful!
- We loved our suite - it was very luxurious.
- We loved the buggy service & all the drivers were efficient & helpful.
- Your employees are very friendly & helpful.
- Thank you for making our stay so comfortable.
- Your resort is beautiful & it exceeded our expectations.
- We love your gardens & also the fact that each suite feels so private.
- Thank you to your staff, especially the ladies who serviced our room.
"....Love the staff, the rooms, everything...."
Steve & Jan T.,
- [Exceptional Employees;] Excellent everyone, very helpful and official.
- Exceptional service and accommodation and quality of food. What more can we say!!! Would love to take all the staff back to England with us – they have been the best ever. Thank you so much.
"....Love the staff, the rooms, everything...."
Alana & Luke O.,
- Always friendly and helpful.
- Excellent housekeeping staff. Room always beautifully cleaned!
- Very happy with all staff, all excellent.
- Had a very pleasant stay. Love the staff, the rooms, everything. Hope to be back soon.
Sarah & Adam B.,
- Amazing! Very friendly & helpful. We felt like royalty.
- Loved the towels made up to look like swans! Very pretty.
- [Spa Sereniti;] W O W
- Great range of food.
- Fantastic. The scenery was excellent. Staff were so helpful (especially with pronunciation). Thank you.
"....nice room with great view...."
Ms. Kayo Y.,
- It was very nice room with great view. Thank you so much.
- This is my second time to stay at your hotel. I really wanted to come back because I had a wonderful stay last time in June 2009. I am very pleased that some of your staff remembered me even though I was staying here only a couple of days last time. I’m hoping to come back again in the near future.
- I’m looking forward to see you all. Thank you so much.
Jonathan & Saskin N.,
- A very warm welcome.
- Ipod docks would be useful to play music
- Best massage we’re ever had!
- Great selection of foods.
- Everyone has been so warm & welcoming & helpful.
- This has been the perfect honeymoon for us, thank you to all the staff for helping to make our time have so special and memorable we will be back. Thank you.
Ms. Yukari M.,
- Great suites.
- [Spa Sereniti:] It was nice to have such a treatment.
- Everybody was very kind. Great hospitality.
- I would love to come back to Ayara again for sure. Our experiences were wonderful. Thank you. I had a great Birthday here at the hotel.
"....highlight of our honeymoon...."
Glen & Lauren D.,
- Excellent – staff are always smiling, helpful, friendly.
- Best place we have stayed at in Phuket – will definitely stay again.
- Gym was great – staff always friendly / helpful.
- The food presented and tasted way above average-we believe one of the best, if not the best in Phuket. We dined at “Baan Rim Pa” and we were disappointed. Food at Ayara was first class, first in taste & presentation. We wish we had tried it earlier as we wouldn’t have eaten elsewhere. It should win awards.
- All staff should be commended – everyone from Boom Gate Security, Buggy Drivers, Front Office, Pool, Breakfast, Gardens, Housekeeping – everyone. Thank you to all.
- We have been treated so well here at Ayara. It has been the highlight of our honeymoon and we will recommend the hotel and staff and five star dining to everyone that we know in Sydney.
- We caught the gastro bug while we were on holidays – but we felt very cared for by all the staff especially Front Desk who attended to all our needs. Thank you especially to Housekeeping – we are so sorry!
- Ayara restaurant should be put forward for food awards as it was truly a five star dining experience – world class. Please commend the staff and chef. We love, love, love Ayara!!
"....Spa treatments were great...."
Julia & Steve T.,
- We received an excellent welcome, the room was decorated with roses & swans which started our honeymoon off in a very special way.
- Really impressed with the suites & the views.
- The laundry was very expensive so we took our own to the mini-mart when we could.
- Spa treatments were great. Julia would have had a manicure & pedicure here if they were available however reception booked another salon & were very helpful.
- Service almost always outstanding. Food generally very high quality & when it fell short, was quickly put right.
- Poolside Bar not very quick but it didn’t bother us. Would have liked complementary iced-water when at the pool when it was hot, often received this elsewhere.
- [Exceptional Employees;] “Gun” Food & Beverage Asst. Manager. And whoever was responsible for preparing our room so wonderfully before we came.
- Thank you for helping us have a truly wonderful & amazing honeymoon. We think the resort’s greatest assets are the people who work here who have treated us like VIPs since the day we arrived. We are very sorry we have to go home. Really liked the newspapers, free internet, use of buggy, cookies at bed-time, plunge-pool in suite, breakfast buffet, DVD player, and all the special touches like flowers on arrival & complimentary fruit.
Ms. Kayo Y.,
- It was very warm welcome and I appreciate that.
- There were some stains on the sofa and headboard of the bed.
- I would like to thank every bell staff who provided me with buggy service. Especially who took me to the beach, I would like to thank you very much for your kindness.
- Thank you very much for taking care of me for 3 days.
- The F&B staff are very friendly and I real enjoyed having conversation with them. I think the food is also very, very good.
- I really appreciate all your help and kindness. It was just a perfect holiday for me, and I enjoyed staying here very much. (I’m so needed this vacation.) Actually, I have never written comments to General Managers before, but I just wanted to express how much I appreciate your assistance. I really want to come back here hoping to see you all again.
"....a fantastic holiday...."
Michael & Michele H.,
- We have had a fantastic holiday at your resort – one of the best hotel/resort experiences we have ever had.
- You and your staff should be congratulated on your attention to detail and overall helpfulness.
- We will certainly come again and recommend to our friends that they should also experience the Ayara Hilltops.
"....wedding was superbly done...."
- All staff who assisted me.
- Exceptional service from staff.
- The small tokens and attention to details made my stay that much more special and memorable.
- The wedding was superbly done, very beautiful and again the attention to details was amazing. Staff were wonderful.
"....exceeded our expectations...."
Tony and Helen V.,
- Very friendly and welcoming. Excellent!
- Enjoyed the suite very much.
- Thank you very much for your hospitality and service.
- We enjoyed our stay very much and it met and exceeded our expectations.
- We would love to come and stay again and will recommend your resort to all our friends and family who intend to travel to Phuket.
"....it was magical...."
Silvie & David N.,
- Amazing, could not be better!
- Fantastic choice of top quality food.
- We felt like “A” list celebrities, everything was first class.
- Exceptionally professional staff.
- Thank you – it was magical.
- Would have liked to find out more about the hotel – Architect?
- This is a beautiful hotel and I have thoroughly enjoyed my stay here. The staff were all very pleasant, professional and friendly. I look forward to coming back!
Roger & Pat Van Z.,
- All were great. Best I have experienced.
- There are no negatives. Our stay was The staff were especially good, warm & friendly, very attentive but not at all overly so. Our spa here was the best of our trip and may be the best ever.
- Please thank your staff for their exceptional hospitality and service.