Ayara Hilltops Boutique Resort & Spa - Terms & Conditions

Terms & Conditions - Please Read

Terms & Conditions  - Ayara Hilltops Boutique Resort & Spa, Phuket, Thailand.

All reservations are offered with regard to the terms and conditions of the resort.  Please read.

 

Complimentary Breakfast Buffet is included for each registered guest, daily

Complimentary Internet, access is available for up to two personal devices

Check - in time:  15:00 [ 3 p.m.]

Check - out time: 12:00 [Noon] Late check - out (up to 6:00 p.m.) is subject to additional charge and availability, which can only be confirmed on the morning of your check-out day.

Spa Sereniti:   All spa menu prices are indicative and subject to change without notice.

 

Suite Occupancy:

Our suite rates allow for maximum occupancy of 2 persons per bedroom in any suite, without exception.  Any occupant in our suites must be registered as a resort guest as mandated by Thailand’s hotel license regulations.

‘Adults Only’:  This suite occupancy limitation may be stipulated for certain reservations at the resort from time to time.  It means that all guests must be age of majority (18+ years in Thailand).

Children:   We are primarily an "Adults Only" resort.  We do not accept any reservation request that includes children under the age of 16 for accommodation in any of our suites.  A child aged 16 or over shall be regarded as 1 person.

Twin beds: This bed option is offered in certain suites but availability is not guaranteed.

Extra beds:  Not offered

Infant cots:  Not offered

3rd person or more occupancy in any bedroom or suite, of adult or child of any age:  Not offered

Pets:   Not allowed

 

"No Parties” & Other Policies:

“No Parties” Policy: To ensure that all our guests experience the tranquility and security they expect during their stay with us, please be advised that the creation of excessive noise or disturbance (such as loud, in suite parties; more than 2 registered occupants per bedroom in a suite; etc.) is prohibited anywhere on the property.  To enforce this policy, Ayara Hilltops Resort & Spa reserves the right to eject from the property any person(s) found contravening this policy.  In the case where any such person is a registered guest, the resort reserves the right to summarily and immediately cancel their reservation and any deposit on account shall be forfeited.

In circumstances where our terms and conditions are disregarded, the resort reserves the right at any time to refuse or immediately cancel a reservation and any deposit on account will be forfeited, should any one or more of, but not limited to, the following occur:

  • If it is disclosed that more than 2 persons wish to or have occupied a bedroom in any of our suites.  Strictly our suite rates allow for accommodation of 1 person per bedroom and the 2nd person sharing the same bedroom does not incur any extra charge.  We do not offer accommodating a 3rd person or allow more occupancy than two per bedroom in any suite.  Maximum occupancy per suite depends on the number of bedrooms within the suite type.  We do not offer extra beds or infant cots in any of our suites.
  • If upon check-in, the age recorded on guest passport declares that the age of one of the two registered guests in a bedroom in any suite is less than 16 years of age.  We do not offer reservations for infants or children below 16 years old in any of our suites.   Reservations that include a child aged 16 to 17 will only be accepted if accompanied by one adult for accommodation in any of our suites.  Any child aged 16 to 17 is regarded as 1 person and occupancy will be charged at the full adult rate for accommodation.   No further discounts, rebates or refunds for accommodation are due for a child 16 to 17 years old.
  • If upon check-in, it is disclosed that the reservation is to be claimed for accommodation of guests with names that do not exactly match at least one of the names provided at time of reservation.  Any change of such name must be informed to the resort prior to check-in. A copy of the resort's acceptance of the name change will be required upon check-in.

 

 

Making Your Reservation directly with Ayara Hilltops

All reservation requests are subject to availability.  All prices are quoted in Thai baht (THB), subject to change without notice.  For instance, for marketing purposes, our online prices may be offered as “starting from” prices in Thai baht.   We offer a variety of suite rate types with different terms and conditions in addition to the specials and package offers on our website for direct booking with us.  Unless otherwise stated, all prices are subject to 10% service charge, 7% VAT and 1% Provincial Tax.

A no-obligation firm price quotation can be immediately obtained when you make your reservation choices online.  To do so, click on buttons such as "BOOK NOW" conveniently located throughout our website pages or "RESERVE YOUR SUITE" found at the top navigation bar on every page at www.ayarahilltops.com.  This will load our secure I-hotelier Hotel Reservations system where you may interactively make your reservation selection.   When your selection is completed, a ‘RESERVATION SUMMARY’ screen view with details of your reservation and the final price including applicable taxes in Thai baht (THB) will be presented for your consideration.

To proceed with the reservation, verify the details you have entered then submit your credit card information for the required payment and/or credit card guarantee according to the applicable terms and conditions.  Upon receipt of the payment from your credit card issuer, your reservation with Ayara Hilltops shall be considered confirmed.  Reservations made with an invalid credit card will not be accepted.

Should you view your final price online in a currency other than Thai baht, please note that such currency calculation is for reference only.  Conversion rates will likely change before you check-in.

Please note from time to time reservations at the resort will require a defined minimum stay period.  Such details will be seamlessly integrated online via the I-hotelier Hotel Reservation system and it will present you only with available choices for reservation.  Should you require more information, please contact our Reservations staff.

 

Arrival Details and Late Arrival Notification:

We highly recommend that you provide us with your estimated arrival time and include your flight details if appropriate, when you make your reservation.  Late check-in after midnight will be considered a stay of one night.  If you will be arriving late, please send us an email at least 24 hours before arrival, so we will be able to acknowledge it by return email.

 

A “No Show” is deemed to have occurred when on the day of your arrival your confirmed reservation is not claimed for check-in by 23:00 [11 p.m.] and we have not received nor acknowledged in writing your notice of late arrival.  Once “No Show” is established, your reservation will be immediately cancelled and full payment will apply.

 

Refunds:

  • Refunds will be determined in accordance with the terms and conditions indicated for each rate type, special, package or promotional offer.
  • No discounts, rebates or refunds for a child aged 16 to 17, sharing occupancy in a bedroom in any suite with 1 adult.
  • No discounts, rebates or refunds for single adult occupancy of a suite.
  • No refunds will be due as a result of any amendment requests of confirmed reservation after check-in, such as early departure, late arrival, etc.
  • No refunds for “No Show” established, full cancellation charges apply.

 

The following are terms and conditions pertaining to RATE TYPES and form part of our overall Terms & Conditions.

BEST AVAILABLE RATE from 16 January to 17 December

BEST AVAILABLE RATE Payment:

  • For reservations, a credit card guarantee is required.
  • A non-refundable deposit of 5% of the entire amount is required upon confirmation of reservation.
  • Balance due will be required on arrival day, upon check-in.
  • For security, we request that the credit card used for payment must belong to one of the registered guests whose name must match that provided on the reservation and be shown upon check-in with a valid photo ID.
  • Any deposits or payments received cannot be assigned or transferred to an amended reservation in part or in whole, unless the amendment request results in a higher accommodation value than that of the original reservation.  For example, you may increase the length of your stay or the number of suites held under your reservation; or you may choose a higher suite type for the same or extended length of stay.  In addition, terms and conditions under 'Reservation Amendments' below apply to such assignment or transfer.
  • For incidental charges occurring during your stay, a credit card authorization or initial cash deposit equivalent to one night's stay, is required upon check-in.

BEST AVAILABLE RATE Reservation Amendments:

  • Amendments to confirmed reservation can be made up to 1 day prior to 3 p.m. on the arrival day.
  • Amendments requests are subject to availability and cannot be guaranteed.
  • Amendments are to be made within the same validity period of the rate type applied to the original reservation.
  • Should a price increase result for any amendment, the payment of the difference must be made accordingly.
  • No amendment of original reservation to a lower priced suite type, rate type, special or package promotion at the resort resulting in an amended reservation with a lower accommodation value than the original will be accepted.

BEST AVAILABLE RATE Cancellation & Fees:

  • Any amendment request resulting in a reservation of reduced value from the original reservation will be deemed as a cancellation and your reservation deposit and payment will be forfeited.
  • For cancellation received by email at resort.reservations@ayarahilltops.com more than 1 day prior to 3 p.m. on the arrival day, your 5% deposit account will be applied towards the cancellation administration fee.
  • For cancellation received by email at resort.reservations@ayarahilltops.com less than 1 day prior to 3 p.m. on the arrival day, a sum equivalent to one night’s accommodation will be applied against your credit card guarantee.
  • If "No Show" is established, the full amount of your confirmed reservation will be applied against your credit card guarantee.

 

Click here for a copy of full Terms & Conditions based on this BEST AVAILABLE RATE type.

 

BEST AVAILABLE PEAK RATE from 18 December to 15 January

Minimum stay periods apply to reservations booked during this peak period.  For ease of booking, these details are incorporated into our I-hotelier Hotel Reservations system when you make your reservation directly with us online at www.ayarahilltops.com.

BEST AVAILABLE PEAK RATE Payment:

  • For reservations, a credit card guarantee is required.
  • A deposit of 25% of the entire amount is required upon confirmation of reservation.
  • Balance due [75%] will be charged 45 days prior to arrival day, against your credit card guarantee.
  • Full payment is required for reservations less than 45 days prior to arrival day. No refunds after full payment
  • For security, we request that the credit card used for payment must belong to one of the registered guests whose name must match that provided on the reservation and be shown upon check-in with a valid photo ID.
  • Any deposits or payments received cannot be assigned or transferred to an amended reservation in part or in whole, unless the amendment request results in a higher accommodation value than that of the original reservation.  For example, you may increase the length of your stay or the number of suites held under your reservation; or you may choose a higher suite type for the same or extended length of stay.  In addition, terms and conditions under 'Reservation Amendments' below apply to such assignment or transfer.
  • For incidental charges occurring during your stay, a credit card authorization or initial cash deposit equivalent to one night's stay, is required upon check-in.

BEST AVAILABLE PEAK RATE Reservation Amendments:

  • Amendments to confirmed reservation can be made up to 15 days prior to 3 p.m. on the arrival day.
  • Amendments requests are subject to availability and cannot be guaranteed.
  • Should a price increase result for any amendment, the payment of the difference must be made accordingly.
  • No amendment of original reservation to a lower priced suite type, rate type, special or package promotion at the resort resulting in an amended reservation with a lower accommodation value than the original will be accepted.

BEST AVAILABLE PEAK RATE Cancellation & Fees:

  • Any amendment request resulting in a reservation of reduced value from the original reservation will be deemed as a cancellation and your reservation deposit and payment will be forfeited.
  • For cancellation received by email at resort.reservations@ayarahilltops.com 45 days prior to 3 p.m. on the arrival date, we will retain one-fifth of your deposit account to be applied towards the cancellation administration fee. As a deposit of 25% of the entire amount was required upon confirmation of reservation, 20% will be refunded to you.
  • For cancellation received by email at resort.reservations@ayarahilltops.com less than 45 days prior to 3 p.m. on the arrival day, your reservation deposit and payment will be forfeited.   No refunds after full payment.
  • If "No Show" is established you will forfeit the full amount of your payment.

 

Click here to download full Terms & Conditions based on this BEST AVAILABLE PEAK RATE type.

 

TEMPTING BUY SAVER RATE

TEMPTING BUY SAVER RATE Payment:

  • For reservations, a credit card is required for full payment. No refunds.
  • For security, we request that the credit card used for payment must belong to one of the registered guests whose name must match that provided on the reservation and be shown upon check-in with a valid photo ID.
  • For incidental charges occurring during your stay, a credit card authorization or initial cash deposit equivalent to one night's stay, is required upon check-in.

TEMPTING BUY SAVER RATE Reservation Conditions, Cancellation & Fees:

  • No rate type changes allowed, non refundable, non amendable.
  • Full pre-payment is required at time of reservation confirmation.  
  • If you cancel your reservation or "No Show" is established, you will forfeit the full amount of your payment.

 

Click here to download full Terms & Conditions based on this TEMPTING BUY SAVER RATE type.

 

SO SUITE SAVER RATE

SO SUITE SAVER RATE Payment:

  • For reservations, a credit card guarantee is required.
  • A non-refundable deposit of 50% of the entire amount is required upon confirmation of reservation.
  • The 50% balance due will be automatically charged to your credit card on the first day of your confirmed reservation.
  • For security, we request that the credit card used for payment must belong to one of the resort's registered guests and be shown upon check-in with a valid photo ID.
  • For incidental charges occurring during your stay, a credit card authorization or initial cash deposit equivalent to one night's stay, is required upon check-in.

SO SUITE SAVER RATE Reservation Conditions & Amendments:

  • Reservation may be amended within the following 365 days for the same booking period, subject to availability as well as any applicable suite rate increase since the original booking. Additional cost may apply.
  • NO rate type changes, NO substitution, NO exchange amendments will be permitted.  
  • This rate is NOT available for reservations between December 15th to January 15th.  

SO SUITE SAVER RATE Cancellation & Fees:

  • If you cancel your reservation anytime prior to your arrival check-in date,  you will forfeit the 50% deposit payment.
  • If  "No Show" is established, your reservation will be cancelled and you will forfeit 100% of your payment.

 

Click here to download full Terms & Conditions based on this SO SUITE SAVER RATE type.

 

Our Terms & Conditions are subject to change without notice. All prices indicated are subject to change without notice.

 


*SPECIALS AND PACKAGE OFFERS at Ayara Hilltops Boutique Resort & Spa, Phuket, Thailand each have specific booking conditions that apply in conjunction with the above terms and conditions unless otherwise stated.  Please read both.  Thank you.

 

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