COMMONLY ASKED QUESTIONS

FIND ANSWERS

To assist with planning your visit to Surin and Ayara Hilltops Boutique Resort & Spa Phuket, we’ve included answers to our most frequently asked questions below. If you require more information, please contact us and a member of our staff will be happy to assist you.

AYARA HILLTOPS IN PHUKET

Ayara Hilltops Boutique Resort & Spa is situated on Surin Hill in the coastal town of Surin Beach at the northwestern part of Phuket Island, Thailand. Click here to view a Google map on our location page.(Facing North West Direction)

Yes. The gym is located next to the spa in the main building on the ground level. It is opened daily from 8:00 a.m. to 8:00 p.m. (The use of the gym before and after hours of operation is possible upon request with 24-hr advance notice.)

The closest beach within walking distance is Surin Beach, it has the same name as the town. And it is a white sandy beach lapped by the tides of the Andaman Sea. Other beaches within easy reach by the road are Pan Sea and Bang Tao.

Each bedroom unit can accommodate up to two persons, adult or child aged 16+. Hence, when you book a two-bedroom suite, it can accommodate up to four persons . When you book any other suite, they are one-bedroom suites valid for a maximum occupancy of two.

The Hilltops Pool Villa Suites are our premium suites and are in a class of their own. The difference between each of the remaining eight suite types are based on a combination of features ranging from majestic sea views from a higher hillside location to lush garden views from the lower amount of space, floor plan layout and unique suite amenities and proximity to or away from road traffic.

We do not offer extra beds nor cots in any of our suites. The maximum occupancy we offer per bedroom in any suite is for two persons (adult or child age 16+).

As the majority of our guests who book considered us primarily an “Adults Only” resort, we oblige and only accept reservations for a child aged 16+, when travelling with one adult for accommodation in a bedroom in any of our suites. The rate for single or double occupancy per bedroom in any of our suites is the same for adult or child aged 16+. Two adults and one young Adults 16 + will need to book the 2 bedroom Deluxe or Two Suites.

​Ayara Hilltops Resort & Spa is not part nor in any way related to Ayara Surin. As such, our services are reserved for our residents.

​It is a 30 to 40 minute drive from Phuket International Airport to the resort. It is the only airport on the island.

Yes. We can assist you to arrange for local private transfers from a 3rd party vendor can seat up to two guests or private Mini Van for up to six guests. To book this transfer arrangement, please send an email to mail@ayarahilltops.com at least 48 hours prior to day of check-in with your full flight details.

Yes. The resort swimming pool is opened daily from 7 a.m. to 8 p.m. with complimentary sun beds and umbrellas at the poolside deck for guest use. No Life guard on duty. No Food and Beverage Service

​The resort property comprises of 48 individual suites located in 23 villas designed in a contemporary Thai architectural style. Together these villa units, landscaped gardens with its waterfalls, lotus ponds, wooden bridges and paths and the resort’s main building cover approximately 4 acres of land.

We provide a complimentary transport service on the Ayara Hilltops ‘Songthaew’, a Phuket-style transport buggy. Guest may call for a pick up at the designated “SALA” station closest to their suite to get around the resort only . Otherwise, a Songthaew is always on stand-by at the main reception hall with our duty Resort Hosts and Porters at the Front Desk.•Buggy Service not available outside the hotel. Ayara Hilltops Resort & Spa is not part nor in any way related to Ayara Surin. As such, our services are reserved for our residents.

From the resort’s main entrance, Surin Beach is a five to six minute leisurely stroll on a pedestrian path across the road, which brings you to the water’s edge of sandy Surin Beach. The Ayara Hilltops ‘Songthaew’ buggy is not available to go to the beach.

RESERVING YOUR STAY AT AYARA HILLTOPS

We offer a total of 48 individual suites , each with unique combination of features. These suites are located in 23 contemporary Thai architectural styled villas situated to take advantage of the best views from our hillside vantage. The majority of our suites have one bedroom for 2 people , however for small groups or families, we have one Two Bedroom Hilltops Pool Villa for 4 people and one Two Bedroom Deluxe for 3 people, ( We do not have large Villas)

Each bedroom unit can accommodate up to 2 persons, adult or child aged 18+. Hence when you book a 2-bedroom suite, it can accommodate up to 4 persons. When you book any other suite, they are1-bedroom suites valid for a maximum occupancy of two.

The HILLTOPS POOL VILLA Suites are our premium suites and are in a class of their own.The difference between each of the remaining 8 suite types are based on a combination of features ranging from: majestic sea views from a higher hillside location to lush garden views from the lower levels amount of space, floor plan layout and unique suite amenities; proximity to or away from road traffic.
These apply in varying proportions, even within suites of the same name, hence it is the combined total of such features that influences how each suite is grouped by type. For instance, the difference between SUPER DELUXE COURTYARD PARTIAL SEA VIEW and SUPER DELUXE PARTIAL SEA VIEW suites is narrow, most of it is from one main feature difference [i.e. with or without Courtyard floor plan layout]. >However the difference widens between the SUPER DELUXE PARTIAL SEA VIEW and STANDARD suites. The Super Deluxe Partial Sea View has a higher combined features total and the JUNIOR or STANDARD suites, a much lower one. Our JUNIOR and STANDARD suites both have the lowest combined features total, making them our entry level suite types. To view our SUITES page, click here.

There is a FLOOR PLAN link for each suite type on our SUITES page. The Floor plan for each suite may vary slightly in size and configuration than shown as the suite units are located in villas which have been built to optimize views. To view our SUITES page, click here

G​enerally our suite rates indicated are starting from prices applicable per suite, per night, for single or double occupancy per bedroom, unless otherwise stated. For two persons travelling, divide the suite rate by two, to arrive at the per person rate.

Most bookings a complimentary In suite Local continental breakfast is offered between 8 a.m. and 11:00 am.

We do not offer extra beds nor cots in any of our suites. The maximum occupancy we offer per bedroom in any suite is for 2 persons [adult or child age 18+).

As the majority of our guests who book considered us primarily an “Adults Only” resort, we oblige and only accept reservations for a child aged 18+, when travelling with 1 adult for accommodation in a bedroom in any of our suites. The rate for single or double occupancy per bedroom in any of our suites is the same for adult or child aged 18+.

No. Your pets are not allowed at the resort. The only “pets” at the resort are those found naturally on Phuket island which evolve with the seasons. We use best efforts to restrict such natural “guests” to the outdoors, however don’t be surprised to see the odd bird, butterfly, gecko, mosquito and other such living beings visit your suite or hang around the resort from time to time. For some Thais, such personal visits are considered a lucky omen. Many resort guests, during their stay, tell us that they are thrilled in being surrounded in the natural habitat of the island, So much so that even we at the resort adopt the Gecko as our resident “pet” on account of their dietary habits which help keep the population of other insect “guests” in check. Such fauna is not harmful and we hope that you too will delight in them even if they are new to your experience.

Check-in is 3:00 p.m. A early check-in time could be reserved in advance at an additional charge and is non-refundable. To start your holiday right away, may we suggest you pre-book a spa treatment at Spa Sereniti, if you intend to arrive before check in time.

Reception desk is open 24 hours a day

Checkout time: 12:00 [Noon] Late checkout (up to 4:00 p.m.) cost up to 20%, ] Late checkout (up to 8:00 p.m.) cost up to 40% charge of the daily hotel internet rate on that morning (not available for Standard, Junior, Junior Courtyard, Two Bedroom Deluxe, Super Deluxe Courtyard, Pool Villas and Twin bed suites) is subject to additional charge and availability, which can only be confirmed on the morning of your checkout day (Blackout December 15th to January 15th)

All our prices at the resort are quoted in Thai Baht and settlement according to Ayara Hilltops terms and conditions [click to view] are required in Thai Baht for any form of payment, cash or credit. The resort offers a foreign currency exchange service for major currencies, should you wish to settle in cash.

OUR RESORT SERVICES & AMENITIES

Our premium suite type HILLTOPS POOL VILLA has a private infinity swimming pool measuring approximately 6.8m x 2.8m. All our other suites each have an unheated refreshing tub outdoor temperature (Not a whirlpool) , comfortable for 2, to dip in and out of when sunbathing on your patio terrace or a longer invigorating soak by day or under the stars at night as you please. There is also the resort swimming pool opened from 7 a.m. to 8 p.m. at the main building.

Yes, we have limited open-air parking spaces on the resort grounds available on a first-come-first-served basis at no charge to registered guest. The Resort Host at the front desk will need to know your vehicle registration plate when using the resort’s private parking.

Yes, Wi-Fi Internet access is available throughout the resort free of charge.

Tours are offered by 3rd party. Guests may book at the reception at the resort upon arrival, fees apply. Meanwhile, do not hesitate to contact us directly if you wish more information.

IMPORTANT : 3RD PARTY ONLINE TRAVEL AGENTS, VAPING, SMOKING,DRIVING LICENSE.......

​https://www.tourismthailand.org/What-news/detail/Electronic-cigarettes-are-illegal-in-Thailand–2779 [Click here to view.]

https://www.thesun.co.uk/travel/5475410/holidaymakers-are-now-banned-from-smoking-on-thailands-most-popular-beaches/ [Click here to view.]

https://www.thenational.ae/lifestyle/travel/thai-beach-smoking-ban-why-more-places-should-follow-suit-1.702099 [Click here to view.]

https://www.angloinfo.com/how-to/thailand/transport/driving [Click here to view.]

https://www.angloinfo.com/how-to/thailand/transport/driving/motorcycles [Click here to view.]

​https://www.thephuketnews.com/thai-man-arrested-for-illegal-fishing-in-phuket-aquatic-species-sanctuary-65716.php#RIHAiUahdqBTbRPG.97 [Click here to view.]

https://www.thephuketnews.com/parrotfish-poaching-chinese-tourist-fined-b100-000-60810.php#8RlESmRBPo7gIYI2.97 [Click here to view.]

https://www.thephuketnews.com/female-russian-tourist-arrested-for-feeding-fish-off-phuket-61091.php#OlFFDAPzpjKUFyYI.97 [Click here to view.]

THIRD-PARTY WEBSITES: WE CANNOT BE RESPONSIBLE FOR THE CONTENT AND PRACTICES OF 3RD PARTY WEBSITE OR TRAVEL AGENTS SUCH AS AGODA, TRIP.COM, ZEN HOTELS …. OR ANY OTHERS…. . IT IS YOUR RESPONSIBILITY TO MANAGE THE USE OF THESE WEBSITES. WE CANNOT BE RESPONSIBLE FOR THE CONTENTS OF ANY THIRD PARTY AGENTS. OUR HOTEL WEBSITE : RATING , SUITE DESCRIPTION, AND OTHER DETAILS ARE OUR ONLY RESPONSIBILITY.