TERMS & CONDITIONS

TERMS & CONDITIONS - PLEASE READ

Please find the official terms and conditions for Ayara Hilltops Boutique Resort & Spa below.

Check-in time:  15:00 [ 3 :00p.m] Early Check In is subject  to additional charge and availability , pre payment required.
Checkout time: 12:00 [Noon] Late checkout (up to 4:00 p.m.)    cost up to 20%, ] Late checkout (up to 8:00 p.m.)   cost  up to 40% charge of the daily hotel internet rate on that morning (not available for Standard, Junior, Junior Courtyard, Two Bedroom Deluxe, Super Deluxe Courtyard, Pool Villas and Twin bed suites)         is subject to additional charge and availability, which can only be confirmed on the morning of your checkout day (Blackout December 15th to January 15th)
Reception desk is opened 24 hours a day. 

Spa Sereniti: 
All spa menu prices are indicative and subject to change without notice.

Suite Occupancy:
Our suite rates allow for maximum occupancy of two persons per bedroom in any suite without exception.  Any occupant in our suites must be registered as a resort guest as mandated by Thailand’s hotel license regulations.

‘Adults & Young Adults only 16+’ in a separate suite This suite occupancy limitation may be stipulated for certain reservations at the resort from time to time. 

Children:   We are primarily an “Adults Only” resort. So we do not accept any reservation request that includes children under the age of  16 for accommodation in any of our suites. 
The Hotel Caters to couples therefore Twin beds: This bed option is offered in certain suites, but availability is not guaranteed.

Extra beds:  Not offered

Infant cots:  Not offered

Third person or more occupancy in any  one bedroom suite, of adult or child of any age:  Not offered

Pets:   Not allowed

“No Parties” and Other Policies:
“No Parties” Policy: To ensure that all our guests experience the tranquility and security they expect during their stay with us, please be advised that the creation of excessive noise or disturbance (such as loud, in suite parties; more than two registered occupants per bedroom in a suite; etc.) is prohibited anywhere on the property. To enforce this policy, Ayara Hilltops Resort & Spa reserves the right to eject from the property any person(s) found contravening this policy. In the case where any such person is a registered guest, the resort reserves the right to summarily and immediately cancel their reservation and any deposit on account shall be forfeited.
“No Parties” Policy  
Groups 

The hotel caters to couples looking for tranquility.
Our facility does not cater for functions or private diner over 20. No music allowed at the pool. The outlet cannot be privatized. 
In circumstances where our terms and conditions are disregarded, the resort reserves the right at any time to refuse or immediately cancel a reservation and any deposit on account will be forfeited, should any one or more of, but not limited to, the following occur:

  • If it is disclosed that more than two persons wish to or have occupied a bedroom in any of our suites.  Strictly our suite rates allow for accommodation of one person per bedroom and the second person sharing the same bedroom does not incur any extra charge. We do not offer accommodating a third person or allow more occupancy than two per bedroom in any suite.  Maximum occupancy per suite depends on the number of bedrooms within the suite type. We do not offer extra beds or infant cots in any of our suites.
  • If upon check-in, the age recorded on guest passport declares that the age of one of the two registered guests in a bedroom in any suite is less than 18  years of age. We do not offer reservations for infants or children below   18 years old in any of our suites. If upon check-in, it is disclosed that the reservation is to be claimed for accommodation of guests with names that do not exactly match at least one of the names provided at time of reservation. Any change of such name must be informed to the resort prior to check-in. A copy of the resort’s acceptance of the name change will be required upon check-in.